Shipping policy

Delivery

France

  • Pickup point (Mondial Relay or Colissimo) — €4.90, free from €49. Estimated delivery: 1 to 2 working days.
  • Standard home delivery (La Poste, Colissimo) — €6.90. Estimated delivery: 1 to 2 working days.

European Union

  • Pickup point — €6.90. Estimated delivery: 3 to 5 working days.
  • Standard home delivery — €9.90. Estimated delivery: 3 to 5 working days.

Sweden

  • Pickup point — 79 SEK. Estimated delivery: 5 to 8 working days.
  • Standard home delivery — 112 SEK. Estimated delivery: 5 to 8 working days.

For pickup point orders, the pickup location is chosen after payment. If no pickup point has been selected, one close to your address will be chosen automatically.

A tracking number is sent by email as soon as your order ships, so you can follow your parcel until it is delivered.

These times are estimates and start from the date of shipment. Orders are usually processed within 24 to 48 hours. Kintavolana cannot be held responsible for delays caused by the carrier or by events beyond its control.

Refund policy / right of withdrawal

Last updated: 30.09.2026

Right of withdrawal (14 days)

You have 14 days from receipt of your order to exercise your right of withdrawal, without having to give a reason or pay any penalty, in accordance with Article L.221-18 of the French Consumer Code.

To exercise this right, contact us at contact@kintavolana.com, stating your order number. You will then need to return the item in its original, unopened condition to the following address: 25 rue de Ponthieu, 75008 Paris, France.

Exception for hygiene and perishability reasons

In accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal does not apply:

  • to products likely to deteriorate or expire rapidly (natural materials, foodstuffs);
  • to sealed products that have been unsealed after delivery and cannot be returned for reasons of hygiene or health protection.

In practice: if the packaging of a food product or natural material has been opened, the item can no longer be taken back. You may, however, exercise your right of withdrawal on a product that is still sealed.

Damaged products or order errors

If you receive an item that is defective, damaged in transit, or not what you ordered, contact us without delay at contact@kintavolana.com with a photo of the product received. We will arrange an exchange or a refund at no cost to you.

Refund

Once your return has been received and checked (for eligible items), we will issue a refund within a maximum of 14 days of receiving the returned product, using the payment method used for the purchase.

Contact

For any question about a return or refund: contact@kintavolana.com