FAQ – Frequently asked questions
Our products
Where do your products come from?
Most of our raw materials come from Madagascar: vanilla, spices, leaves, flowers, cacao. The origin of each product is stated on its product page.
Are Naturamada and Kintavolana the same company?
Yes. Naturamada is now called Kintavolana, a name formed from Kintana and Diavolana, our children's middle names. It is the same family business, founded by Paulette and Dania, with the same care for our raw materials.
Why raw, whole materials?
A whole leaf, a spice in its natural shape, a supple vanilla pod: we love materials that nature has already shaped. Kept whole, they hold their aroma better – simply grind, crush or infuse them when you use them.
How should I store your products?
Away from light, heat and moisture, ideally in a tightly closed jar. Vanilla keeps best in a dry place at room temperature.
Orders and delivery
Which countries do you ship to?
We ship to France and to the countries of the European Union.
What are the shipping costs and delivery times?
France: pickup point €4.90, home delivery €5.90 – free from €80. Estimated time: 1–2 business days.
European Union: pickup point €5.90, home delivery €6.90 – free from €100. Estimated time: 3–5 business days.
Sweden: pickup point 69.90 SEK, home delivery 79.90 SEK – free from 1,200 SEK. Estimated time: 5–8 business days.
Orders are usually prepared within 24–48 hours; delivery times start from dispatch.
How do I choose my pickup point?
You choose your pickup point after payment. If you don't select one, a pickup point close to your address is chosen automatically.
How can I track my order?
As soon as your order ships, you receive a tracking number by email so you can follow your parcel until delivery.
Which payment methods do you accept?
Bank card, Apple Pay and the other methods offered at checkout, through a secure payment platform.
In which currency are prices shown?
Prices are shown in euros, including VAT. For Sweden, they are displayed and charged in Swedish kronor (SEK).
Returns
Can I return a product?
Yes, within 14 days of receipt, if the product is new, unopened and in its original packaging. For hygiene reasons, products whose packaging has been opened cannot be taken back. Before any return, please write to contact@kintavolana.com with your order number. Full details: Return and refund policy.
Contact
How can I reach you?
By email at contact@kintavolana.com or through our Contact page. We reply within 48 business hours, Monday to Friday.
